Next Step in Car Shopping

Advance to the Test Drive?

William Sundwick

This year’s Washington Auto Show was in April. Held later than last year, it began to push into 2020 model year marketing territory. Nevertheless, it provided a useful opportunity to further explore the 15 vehicles that had found a place in my Crossover Shopping spreadsheet for 2019. They were all there, under one big roof at the Walter Washington Convention Center.

Indeed, planning our Friday evening outing to the show forced a decision: which stands to visit among the 15 contestants? My boredom with the process, after three years, made it easy to cancel two manufacturers from our schedule, and my wife readily agreed; we wouldn’t bother with Hyundai or Mitsubishi.

That still left a heavy burden of covering seven other stands on two floors in less than four hours before the show closed at 10:00 P.M. (We literally forgot one important display, Nissan, despite our intentions).

What we learned from this year’s show allowed us to reduce our 15 original entrants to five finalists. Each of the five comes from a different manufacturer, so advancing to the test drive, step four of my systematic process of shopping for a new car, would require some time – visiting five different dealerships.

First, the eliminations from the original list of 15 – Hyundai primarily because the Santa Fe, although new for 2019, struggles to match competitors’ fuel economy ratings, and has nothing else to set it apart from them. Mitsubishi, I feel, is still a questionable investment for the future, with reviews panning its quality and reliability. Beyond those two makes, which didn’t even warrant our attention at the show, those we saw also allowed us to eliminate more.

Scratch everything from GM – Buick, Chevrolet, and GMC – mostly due to brand image for Buick and GMC (my wife is sensitive to what sits in our driveway, no trucks, no stodgy Buick), and size/style for the Chevy Equinox (it squeaks in on the low end of my threshold for cargo volume).

Going for style is probably shallow in a new car purchase, but two eliminations were primarily due to styling. Both the Equinox and new Toyota RAV4 were, in comparison to competitors, well … ugly! The Equinox’s bustled rear quarter combined with squarish roof line just rubbed me the wrong way, reminding me of a pop-up camper. And, the RAV4, while entirely new from last year, looks like (wait for it!) a Toyota. The previous generation RAV4 had a

pleasant appearance much like its hot-selling competitors, not so this new version. Often, over the years, Toyota styling has been disturbing, very angular, depending more than others on frivolous details and faux-aggressiveness – the new RAV4 fits that unfortunate mold perfectly. It also seemed to have a cheaper interior, practical perhaps, but lacking the upscale feel of many competitors.

I also had no problem eliminating some of the larger contenders. After seeing them at the show, both my wife and I decided we could do without the Ford Edge or Subaru Outback. Yes, they’re bigger than the Escape and Forester, respectively, but the Edge is significantly more expensive than the Escape for that extra room, and Outback comes in a bigger package than Forester, but with virtually the same cargo volume!

VW’s models went in the other direction. The eliminated entrant was the smaller Golf AllTrack wagon -- like Equinox, possibly too small. And, it’s certain to be discontinued (along with all Golf wagons) for 2020. Besides, the larger Tiguan seems to sell for about the same price.

Due to my inadvertent snub of Nissan, and difficulty in eliminating something I didn’t see, the five finalists have now become:

•        Ford Escape (carry over for 2019, all new next year)
•          Honda CR-V (solid contender, as always) 
  
  
•          Nissan Rogue (can’t eliminate, although nothing exceptional save Hybrid fuel economy)
•          Subaru Forester (very impressive new body, almost indistinguishable from last year – “don’t mess with success”)
  
•          Volkswagen Tiguan (cars were locked in display! But, peering
  
  through windows and looking at stickers resulted in a thumbs-up)

Stickers on all five finalists are in the same ball park for comparably equipped models. But the Auto Show cannot convey any sense of drivability. Performance, handling, visibility can only be judged after a test drive at a dealership. These days, the usability of electronics, infotainment systems, safety features also can only be explored in a test drive.

Therefore, the test drive is the next step. It won’t happen until after the June visit of in-laws from California, however. My wife must be fully involved, and she is now concerned primarily with her sister and brother-in-law’s visit. Maybe we’ll take them along?

If it waits too late into the summer, we may be pushing up against the 2020 model year – resetting the cycle back to spreadsheet updates and research. There are multiple dealerships in Northern Virginia we might visit. For close-in Arlington, Falls Church, and Alexandria there is Koons, Jerry’s, and Ourisman Ford; Bill Page, Brown, and Landmark Honda; Passport Nissan; Beyer Subaru; and Alexandria VW. Tysons contributes Priority Nissan, Stohlman Subaru and VW. If we choose Fairfax or Springfield, we can hit Sheehy or Ted Britt Ford, Brown or Priority Nissan, Farrish or Sheehy Subaru, and Fairfax or Sheehy VW.

It’s not likely that we’ll need to drive more than one version of each of the five finalists – we’re not looking for any unusual combination of equipment, except possibly a Hybrid Rogue. So, choosing a map direction and hitting all the dealers in that vicinity might work. But it likely would require more than one afternoon, we could go twice or three times.

Is there an easier way to make our decision? The drive is the thing, it seems. Choices of color and equipment are reasonably uniform among all. Both my wife and I will be drivers, and both of us will be passengers. There will be one or two car seats in the rear. The driver will evaluate instrumentation, performance and handling, while the passenger evaluates electronics, general comfort, climate controls, and interior detailing. Only a test drive can afford this opportunity.

Since we intend to keep this car for more than ten years – as has been our habit for the last thirty years -- the answer to the question, “is there an easier way?” is emphatically no!

Quest for the Perfect Car

Five Step Process for Car Shopping

William Sundwick

We buy a car approximately every five-to-seven years. In a two-car family, that means cars generally sit in our driveway for a minimum of 11 years. Maybe as many as 15 years.

So, car shopping is a big deal. It happens rarely and amounts to a major life event. Typically, it is attenuated over two or three years.

In my family, I play the role of car buff and market analyst. My wife takes the role of sensible consumer making a sizable investment in our future. Thus, we are now involved in year two of our quest for the perfect replacement for our 2007 Toyota Highlander Hybrid.

The old car still has some miles left in it (~86,000 now), so this quest could continue longer. But we both feel it is time to start thinking of a successor. We have visions of ever higher repair costs, and many small, unsightly dings and scrapes are now marring a body we no longer think deserves body shop treatment. The fabric interior is stained with accumulated grime and wear. We replaced a windshield at Safelite a few years ago with an inferior-spec non-polarized version.

Any new car we buy will have an updated audio system, with infotainment, more active safety measures, and heated leather seating. All constituting a significant upgrade – not to mention that it WILL BE NEW!

But, will we lose anything? To ensure that we don’t, I have created a spreadsheet (2019 is its third model year tab) detailing specs and review notes from the automotive press on all possible replacement candidates in the hottest segment of the auto market – compact two-row crossover/SUVs. This is the segment inhabited back in 2007 by our Highlander, and it is even more popular now, with more competitors.

There are 15 possible choices for the 2019 model year (down from 2018 and 2017 because of more stringent filtering). The threshold filters this year are measures of fuel economy, cargo volume, and price for the lowest acceptable level of equipment, based on manufacturers’ online “build-and-price” sites. Fuel economy must reach a minimum of 27 mpg highway by EPA estimate. Cargo volume with rear seat folded must exceed 63 cu. ft. And, pricing for what I’ve defined as “level 1” trim must be less than $40,000. Level 1 (as opposed to “level 2,” which is fully-equipped top-end trim) includes power driver’s seat, touch screen infotainment system, some active safety features (e.g., front collision warning, lane-change warning, active cruise control), and a rear cargo cover and storage net. These things make the car equivalent or superior to my 2007 Highlander.

The filtering has been refined over the last two years. We’re older now, more spoiled by amenities (preferring something closer to “level 2” trim), and our cargo carrying requirements may have diminished somewhat. Now we look at things like easy-to-find LATCH anchors for child car seats (grandchildren!), competitive price, and the newest active safety features unknown in the days of our ’07 Highlander.

Step One of our five step shopping process was to assess our current needs. It’s looking like we’ll go for a fancier, smaller, more economical vehicle with comfortable accommodation for growing families. But a big tax bill this year and Trump’s threatened tariffs on imported cars make us wary of purchase price, too. We have completed Step One.

Step Two was the follow-up. We looked at the market. What were the choices? This is where my “crossover shopping” spreadsheet became the tool. The 15 vehicles this year from Ford, GM, Honda, Hyundai, Mitsubishi, Nissan, Subaru, Toyota, and Volkswagen all meet my threshold requirements (which have changed each year). Each contender has certain strengths and weaknesses; the best in class fuel economy goes to the Mitsubishi Outlander PHEV, next best is the Toyota RAV4 Hybrid. Roomiest is also the Outlander (PHEV version), next roomiest is the new Subaru Forester. Lowest price for comparably equipped models, Ford Escape (unfortunately, made in Mexico, may be subject to those tariffs); next lowest, Honda CR-V (more domestic content than Ford!). Active safety features like blind spot monitoring, active cruise control, and automatic emergency braking are options on many entrants in this segment, but standard across the line on Honda CR-V, Nissan Rogue, and both Subarus, Forester and Outback. We are now poised to begin Step Three.

This step will determine which trade-offs are worthwhile. We may sacrifice less important things, like power passenger seat, or faster 0-60 mph acceleration (measured in tenths of a second). But things like accessibility of LATCH anchors may be more important – or the angle of opening for rear doors (there is variability here). Much of this detail information can be found in reviews, such as Car & Driver blog, or Edmunds, and are reflected in my spreadsheet. We will then visit dealerships (and the annual Washington Auto Show). Look and feel of the contenders will become the most important factor, things like dash layout, interior materials quality and finish, styling. 

Step Four will narrow the field to test-drive candidates. We will not test drive all 15 entries in the spreadsheet. We may not even visit dealerships representing all the manufacturers. Hyundai has relatively poor EPA ratings, whereas Mitsubishi and Toyota are at the top there, but lack other features -- reliability for Mitsubishi, rear seat passenger accessibility for Toyota RAV4.

The final decision constitutes Step Five. It will be made from a combination of impressions garnered in the first four steps. And, it may well be that the clincher is the personal touch from the salesperson at a specific dealership. Our last car purchase – a Chevy Volt – was ultimately decided based on the incredible knowledge of PHEV Voltec engineering, combined with personal charm, of the salesman we dealt with at Koons GM Corner Tysons (one Mark Gomez).

Other decisive factors include a business assessment of the manufacturer -- how long will Mitsubishi survive in U.S. market? How about ethics at VW or GM? (Scandals have affected both companies recently). The design of the manufacturer’s cars also conveys how badly they want me as a customer. In GM’s favor, they have three vehicles that meet all the requirements to be included in my spreadsheet, no other manufacturer has more than two. My wife has a much stronger aesthetic/social appreciation for what she wants in our driveway. That, more than strategic financial concerns, is why we have eliminated all the “luxury” brands from our potential candidates. Similarly, brand images might narrow the GM entrants to one – Chevy Equinox (eliminating both Buick and GMC). But that would mean two Chevrolets in our driveway. (What is this? Flint, Michigan, ca. 1965?)

Not a trivial matter, this final decision. It’s a car we may keep until we cease driving. The last car we own? What a weighty thought!